I have had what seems like a problem with so many companies technology and support systems recently. First I could not find out how to move a telephone number, then could not sign up for BT Tradespace as it kept throwing up errors, then Microsoft Adcenter would not let me reactivate my account after it was so long since I had used it and needed my new card details.
Come on guys, get your websites and support systems working! If companies want us to use their services over their rivals then it needs to work, and be reliable.
I think that in a lot of cases small is beautiful, I switch our main hosting in our company to a smaller provider and now get great support. It just helps most to be able to get a straight answer. So if you want a straight talking company that can work with you for your digital and web solutions then my companies response is so much better so talk to us.